Frequently asked questions
What is the return policy?
We do not offer returns. If the order was damaged during shipment we can offer a full refund.
Do you offer promo codes?
Promo codes are offered on our Instagram, as well as the YouTube channel "OnThatNote."
How long does shipping take?
Shipping times can vary between 1-3 weeks.
Do you ship outside of the United States?
Right now, we ship to the U.S., U.K., Canada, and Australia
How much does shipping cost?
Shipping is calculated based on the weight of the item. There is a $5 charge for shipping on every keychain order.